Anonymous
map-marker Beaumont, California

Price point

The other day he ran out of honey miel 2 litters so I put in to inform me when you got it back in but now it is only 30% off may I have the 40% off thought it was a couple days ago. Thank you Sherry Woodrow.
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Pandy J

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Verified Reviewer
| map-marker Louisville, Kentucky

Wrong products received

Perlier - Wrong products received
Just to update. I did receive the products I ordered. The bottle seemed small. And not alot of product . Only 0.5 oz bottle didn't seen to be full.
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Preferred solution: Let the company propose a solution

User's recommendation: More product.

Anonymous
map-marker Glen Carbon, Illinois

Searchingfor product purchased years ago on HSN

I have received no info as yet. No reply to my question. Just this email wanting ratings. No help from anyone yet
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Pros:
  • Skip is funny

Preferred solution: Information

Larry S Wle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Olivarium 16.9 ounce

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Cant find olivarium 16.9 jar which is your best product that my wife used for years. I cant buy or find it on your site and you make it.
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Loss:
$59
Pros:
  • Great product best ever
Cons:
  • Can not buy it why is that

Preferred solution: Olivarium 16.9 body cream

1 comment
Emaleigh Kqq

Olivarium is on sale right now on Zulily.com if you are still looking.

Larry S Wle

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Verified Reviewer
| map-marker Roselle, Illinois

Olivarium 16.9 ounce

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Got a voicemail. I just want to buy their best product olivarium body cream 16.9 jar Larry Serritelli 773-835-****
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Anonymous
map-marker North Grafton, Massachusetts

Wrong products received

I had a conversation regarding the incorrect delivery on Feb 20th. I was told that I would receive a replacement shipment but have not yet. I also have not received an update regarding when to expect the replacement shipment. While I am disappointed about the delay, Perlier is a good company and I hope the replacement is just delayed and forgotten.
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Anonymous
map-marker Columbia, South Carolina

Shady business

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Perlier website was having a sale, and the 101.4oz bottles were going for $85 each. So, I bought two of them and was told they would be shipped. A few days later, they suddenly refunded me my money and sent nothing. When I inquired, they told me they ran out of the product, but when I checked the website, it said there were 181 bottles left, but the price was now $124.00 each. VERY shady!
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User's recommendation: Don't buy anything from these people unless they're doing a site wide BOGO sale

Resolved
Beverly G Irp

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Verified Reviewer

Resolved: Order not received

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Updated by user Jul 02, 2020

I was contacted and I am waiting for product to arrive.

Original review Jul 02, 2020
Ordered cream bath product days ago. Was sent confirmation email but nothing else. Update: They delivered as promised. The problem was on my end. I apologise...so very sorry. They can be trusted.
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Loss:
$45
Cons:
  • Never received my body washes

Preferred solution: Deliver product or service ordered

Jamol Hkf

Bad Ingredients

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Read their ingredients. They are BAD! Parabens, harmful (carcinogenic) chemicals, PETROLEUM, etc. Yet they stand on air and talk about honey and black rice! P*sses me off! I have wasted so much money on their products!
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Loss:
$300
Pros:
  • Skip is funny
Cons:
  • Lies
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Nora G Eqi
map-marker Pittsburgh, Pennsylvania

Order not received and was paid for.

Ordered items on July 29, 2019 and have never received them. They were Pink Peony Cream and Pink Peony Water Perfume. Transaction ID 618********. Please send ASAP. Thank you. Nora Grove
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Loss:
$6695
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

GIA H Iou
map-marker Norwalk, Connecticut

Excellent products and customer service

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I love Perlier and the owners Skp and Amanda. I always purchase their products from HSN. They really care about their customers and the quality of their products. Absolutely the best.
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Reason of review:
Good quality
Renee A Dhh
map-marker Allentown, Pennsylvania

Awful

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Updated by user Dec 07, 2018

cant remove cap2use product

Original review Dec 06, 2018
cant open cap always problem cant get live person wasted 20.00
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Loss:
$20
Reason of review:
Damaged or defective

Preferred solution: Full refund

Coleen C Sxy

No response about my bad batch of Almond Bi-Phase Oil.....

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Updated by user Jul 02, 2018

Perlier products, for the most part have been great. This incident with poor quality is unusual for me which is all the more reason to make it right.

Original review Jul 01, 2018
I received what appeared to be a bad batch of Almond Bi-Phase Oil in May 2018. I wrote to Perlier and politely explained my displeasure with my second purchase of this product and why. My first response was sort of snide with the Customer Service Representative suggesting that I didn't shake the bottle and that's why it appeared to be basically water. I found this insulting. When I wrote back another Rep was very kind, apologized and said a replacement would be in the mail. That was well over 6 weeks ago. I wrote once more and asked about the replacement and was given a tracking number. The tracking number I had found out when investigated was from June 4th and this was now June 18th. Apparently the CSR didn't bother to track the package before giving it to me. I again wrote back because the agent at UPS said it was delivered but to the incorrect address. I supplied this information to Perlier Customer service only to receive no response. I am on a limited budget, SSD and if I spend thirty some odd dollars on a skin product it is a chuck of change out of my monthly amount and I expect to at least be a consistent product and not mostly water. I have bought other Pellier products in the past and although pricey I can't say I didn't enjoy them but I sincerely doubt I will be buying from a company that ignores their customers dissatisfaction with a defective product again.
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Loss:
$40
Pros:
  • Incredibly frustrating and
Cons:
  • Incredibly frustating and unsatisfactory
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Great product....TERRIBLE SERVICE

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Seems B O G O sale was a sham....more customers than I did not receive Free offer. HAve been good customer for many years...hate to stop buying Great products. Also receiving merchandise in crushed broken packages Lately.,never before this year. PLEASE correct this situation. For such a large international company, this terrible service is inconceivable. Is there any way to get info@***r to reply to repeated e-mails and the phone number for Customer service is a JOKE....but it’s NOT FUNNY. I credit my smooth skin For the continued use of Perlier for many years..I give it as gifts, especially at Christmas . My family & friends know what they are getting. HELP!!
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Loss:
$35
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

HORRIBLE CUSTOMER SERVICE A TOTAL JOKE !!!

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I ordered two large body washes 3 weeks ago on the web when they had their BOGO sale.I never received a shipping comformation email.I called customer service numerous times and the mailbox is always full.I emailed them as well and no response and I even sent them a Facebook message and again no response.They are quick to take your money though.I am appalled by the treatment this company gives their customers.We need to chase them to get our order????? I am at my wits end and literally don’t know what to do to get the products I paid for !!!!! They should be ashamed of themselves and I am totally discusted with this !!SHAME SHAME SHAME ON YOU PIERLIER !!!!

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Cons:
  • Never received my body washes
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Customer service terrible! Disappointed!

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BOGO from 1/20/18 not Honored..only sent 1 honey drop. Bath cream. Sent e- Mails 1/19 & 1/31. Called, NO RESPONSE! Skip & Amanda need to be told!!
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Reason of review:
Not as described/ advertised

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